Support

Check the on-line documentation to find system requirements, installation instructions, the reference manual, the user's guide, various FAQs (lists of frequently asked questions), information on product redistribution, and much more.

Still need help? FEI provides technical support to those who have purchased it and to others during the product evaluation and warranty periods. See below for information on contacting the FEI technical support team.


Requesting technical support

General inquiries


Requesting technical support

If you are already a FEI customer, please have your maintenance agreement and license numbers ready to give the hotline analyst. Please include them in all correspondence. If you do not have this information, please provide other identifying info (your name, company name, location, Open Inventor license string, etc.) so that we can confirm your support status in the customer database.

When reporting a problem, please include the product name and version number, the platform (Windows, RHEL, etc.) along with a description of the problem and how we can reproduce it here. If error messages are generated, please include them. Whenever possible include a short test case ready to build or let us know if the problem can be reproduced using one of the examples delivered with the product.

Test cases should be zipped and put on the FEI ftp site in the incoming directory rather than sent as attachments to avoid potential virus/spam filter. The ftp site address is: ftp.vsg3d.com. NOTE: You will not be able to "see" any files posted in the incoming directory. This is to protect the privacy of your files and those of other customers.

Americas     EMEA, Asia, Pacific

General inquiries

Americas     EMEA, Asia, Pacific